Preface
NANK APP (hereinafter referred to as the “APP” or “Application”) is an APP product provided by Shenzhen Mengqu Life Technology Co., Ltd. (hereinafter referred to as “we” or “our company”).
We attach great importance to users’ privacy. When you use our products and services, we may collect and use your relevant information. Through this Privacy Policy, we wish to explain to you how we collect, use, store, and protect such information when you use our services, as well as the ways we provide for you to access, update, control, and protect this information.
This Privacy Policy is closely related to the services of our company that you use. Please carefully read this Privacy Policy before using the APP, and use our products and services only after confirming that you fully understand and agree to it. Once you start using our products or services, it means that you have fully understood and agreed to this Policy.
I. How We Collect and Use Your Information
1.1 Information You Provide to Us
We will collect and use your personal information in accordance with the requirements of this Policy. For example, when you register an account, we will ask you to provide personal information such as your email address and phone number, and such information will be stored under your account name. If you wish to fully use various third-party sharing or login functions provided by us, we may also need to obtain certain information authorized by your third-party account, including the third-party account and avatar, etc. Other information such as log information, local storage information, photos/videos/recordings, WiFi information, reading or modifying storage, etc., and the specific purposes and uses for collecting and using such information are detailed below. We will adopt compliant technologies to encrypt and store the information to which you have expressly consented, so as to protect the security of your personal information.
1.2 Purposes and Uses of Information We Obtain During Your Use of Services
We collect information about the services you use. The purposes and uses of such information include: log information
When you use our services, we automatically collect certain information and store it in server logs or write it to the external storage device of your mobile phone. Such information includes:
When errors or exceptions occur during the operation of the application while using the service, or when the application crashes during operation, we will write the error logs to external storage, and users may choose whether to send them to us.
1.3 Account Cancellation Method and Process
Open the App, log in to the account to be cancelled, enter the personal information module, find the account cancellation button, and confirm to cancel the account.
Please note that account cancellation may cause you to lose data and services related to the App. Please proceed with caution.
II. How We Store Your Personal Information
In accordance with laws and regulations, we will store users’ personal information collected within China inside China and will not transfer your personal information overseas, unless required by laws and regulations or unless we have separately obtained your express consent. We retain your personal information only for the period necessary for the purposes described in this Privacy Policy and for the time limits required by laws and regulations. We use various security technologies and procedures to prevent loss, improper use, unauthorized access, or disclosure of information. For example, in certain services, we will use encryption technologies (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and the possible existence of various malicious means, in the internet industry, even with our best efforts to strengthen security measures, it is impossible to always guarantee 100% information security.
III. How We Share, Transfer, and Publicly Disclose Your Personal Information
SharingWe will not share your personal information with any company, organization, or individual, except in the following circumstances:
1. We will share your personal information with other parties after obtaining your express consent.
2. We may share your personal information externally in accordance with laws and regulations, for the needs of litigation or dispute resolution, or as legally requested by administrative or judicial authorities.
3. To the extent permitted by laws and regulations, it may be necessary to share your personal information to protect the interests, property, or safety of our affiliates or partners, you, other users, or the public from harm.
4. Sharing among affiliated companies: Where our affiliates provide services to you or to us, we may share your personal information with our affiliated companies. However, we will only share necessary personal information, and the affiliates’ processing of your information shall be bound by this Policy. If affiliated companies wish to change the purpose of processing your personal information, they will again seek your authorization and consent.
5. Sharing with partners: We will only share necessary personal information (or the SMS messages or phone numbers reported by you), or aggregated information, anonymized information, or other information that cannot identify your personal identity, with our suppliers, service providers, consultants, agents, third-party advertisers, application developers, open platforms, or other partners for lawful, legitimate, necessary, specific, and explicit purposes, and for the purposes declared in this Policy, and only with your express authorization and consent, in order to provide better customer service and user experience. These suppliers, service providers, consultants, and agents may provide us with technical infrastructure services, analyze how our services are used, measure the effectiveness of advertising and services, provide customer service and payment services, conduct academic research and surveys, or provide legal, financial, and technical consulting services. For example, we may from time to time invite you to participate in lucky draw activities. If you win, we need to provide your personal information to logistics service providers so that we can send you our prize, or arrange for partners to provide services. None of our partners has the right to use the shared personal information for purposes unrelated to the products or services.
6. For companies, organizations, and individuals with whom we share personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this Policy, and any other relevant confidentiality and security measures.
Transfer
We will not transfer your personal information to any other company, organization, or individual, except in the following circumstances:
1. As our business develops, we and our affiliated companies may conduct mergers, acquisitions, asset transfers, or other similar transactions. If such transactions involve the transfer of your personal information, we will require the new company, organization, or individual holding your personal information to continue to be bound by this Policy; otherwise, we will require such company, organization, or individual to obtain your authorization and consent again.
2. To meet the requirements of laws and regulations, legal procedures, mandatory government requirements, or judicial rulings.
3. Transfer with your express consent, meaning that after obtaining your express consent, we will transfer the personal information we have obtained about you to other parties.
Disclosure
We will publicly disclose your personal information only under the following circumstances:
1. Your express consent has been obtained.
2. In cases of mandatory requirements under laws, legal procedures, litigation, or competent government authorities, we may publicly disclose your personal information.
3. To the extent permitted by laws and regulations, it may be necessary to disclose your personal information to protect the interests, property, or safety of our affiliates or partners, you, other users, or the public from harm.
4. Other circumstances stipulated by laws and regulations.
5. According to legal provisions, sharing or transferring personal information that has been de-identified, and ensuring that the data recipient cannot restore and re-identify the personal information subject, does not constitute external sharing, transfer, or public disclosure of personal information. The storage and processing of such data will not require separate notification to you or your consent.
Third-party SDK Information
SDK Name and Vendor Usage Shared Information Content
Tencent Bugly Log collection and analysis Android ID, MAC address
Tencent QQ/WeChat SDK Friend, Moments, and QQ Zone sharing Android ID, MAC address
Umeng Analytics APP behavior optimization analysis IMSI, IMEI, Android ID, MAC address, installed applications
Baidu Maps Earphone location search Android ID, MAC address, device serial number, direction sensor, GPS current location
Jieli Home SDK Jieli chip earphone functions Android ID, MAC address, device serial number, APP self-startup (the APP listens to system key broadcasts; this function is only used for media playback functions, and no actual APP startup action is performed)
IV. How We Process Minors’ Personal Information
We attach great importance to the protection of minors’ personal information. We do not provide products or services based on age identification, but the nature of our products and/or services requires that you should be an adult with full capacity for civil conduct. If you are a child or another minor under the age of 18, we require that your parents or other guardians carefully read this Privacy Policy, and that you use our services or provide information to us only with the consent of, and under the supervision of, your parents or other guardians. If you collect or submit minors’ personal information through our products and/or services for purposes such as interacting with children, please ensure that you have obtained prior authorization and consent from their legal guardians.
V. Changes and Revisions to the Privacy Policy
Our Privacy Policy may change. Without your express consent, we will not restrict the rights you are entitled to under this Privacy Policy.
For major changes to this Privacy Policy, we will also provide prominent notices (for example, when the APP is revised or upgraded, or when you log in again, we will notify you promptly through a pop-up window).
VI. How to Contact Us
If you have any questions, comments, suggestions, or complaints regarding our Privacy Policy or our processing of your personal information, please contact us through the following method.
Contact email: web@heyfree.cn
VII. Effectiveness of the Privacy Policy
This Policy version was updated on August 1, 2026, and officially took effect on August 1, 2026.